SnagAction reporting guide

Snagging report example: from site photos to a clear repair record

See what a snagging report includes: location, photographs, observations, repair actions and reinspection outcomes. Download the SnagAction sample PDF.

The report is sent. The job isn’t finished.

Know what’s still unfixed.

A photo records a moment. A permanent snag reference lets you show what changed on your return visit. Here is an illustrative record, not a customer case study.

01 · Initial inspectionOpen
Illustrative original evidence of a gap in a window seal

DEMO-001 · Living room window

A gap in the seal

Observation: A visible gap remains along the lower window edge.

Requested action: Inspect the gap and confirm how it will be made good.

02 · ReinspectionFixed
Illustrative completion evidence of the repaired window seal

DEMO-001 · Same snag reference

The outcome, with evidence

Recorded outcome: Fixed, with a completion photograph attached.

The original evidence stays with the record. The inspector records the outcome; the software does not certify the repair.

And if it hasn’t been fixed?

Record Still defective. If you cannot check it, use Unable to inspect or Not attempted. Issuing a close-out report does not mean every snag is closed.

Create your own report preview

Try up to three snags with your own photos and notes, without an account or card. The preview does not perform reinspection; the comparison above illustrates that later step.

See the document before you buy.

A useful report lets someone find the defect, understand the requested action and return to the same item after a repair. Open our sample to see how that information stays together.

Download the sample PDF

This is a demonstration report, not a customer testimonial, professional certification or a guarantee that a builder will carry out repairs.

One reference. The information needed to act.

Demonstration evidence showing an incomplete seal around a window frame
Illustrative evidence. A wider view and a close-up help the recipient find the issue.
Permanent reference
Keep the same identifier in the initial report and later revisions, so replies refer to the same defect.
Location and evidence
Name the room and exact position. Attach photographs that show the context as well as the detail.
Observation
Describe what you saw: “A visible gap remains in the sealant along the lower window edge.” Do not guess the cause.
Requested action
State the next step: “Please inspect the gap and confirm how it will be made good.” Technical remedies need appropriate judgement.
Trade and target date
Record the responsible trade and agreed date where known. Distinguish proposed dates from agreed ones.
Outcome
Keep unresolved items visible. Close an item only after the required inspection and completion evidence.

Follow the same issue through three stages.

  1. Capture: record the location, original photograph and observation while the issue is in front of you.
  2. Review and issue: check the category, wording and requested action. Issue the initial report and send the PDF.
  3. Reinspect: return to the original reference. Record Fixed, Still defective, Unable to inspect or Not attempted. Fixed items require a completion photograph.
Demonstration completion photograph of the repaired window seal
A completion photo belongs alongside the original, not in its place. Demonstration imagery.

Try adding one fictional snag in the interactive demo. It updates the live report preview without signing up. Demo changes are temporary; the downloadable sample PDF is a separate example.

Your builder receives a readable PDF, not another login.

Download the issued report and send it by email or your usual messaging service. The recipient does not need a SnagAction account. You arrange repairs directly and record the outcome yourself; a contractor portal is not included.

A close-out revision can still contain unresolved items. The report should clearly distinguish what was fixed, what remains open and what could not be checked.

Prefer to start on paper? Use the free snag-list template. For regular client work, see SnagAction for inspectors.

Know the limits of a home checklist

This guide helps you record visible conditions. It is not a structural survey, safety certificate or legal assessment, and does not set warranty deadlines or determine liability. Follow your own contract and local professional advice. Do not open electrical equipment, climb to unsafe areas or test anything you are unsure about.

For background, see RICS’s explanation of snagging. Its UK context does not establish local rights or requirements.

See your own notes become a snag report.

Add up to three snags with your own photos and observations. No account or card required. The preview stays in your browser; saving a cloud project and issuing the full PDF require a plan.

Create your own report preview

Need room-by-room guidance? Or explore snagging report software for inspectors.

Paid access includes one property’s notes, photos, initial report and later close-out revisions. €15 once per property. Compare plans.